The number one most useless courier service in South Africa Skynet! STAY AWAY

Wow, where do I begin? First, I found out that this company I had never heard of was going to deliver some Samsung products I had purchased online through Samsung Online. Ok fine I thought looking them up briefly online, they seem like a major company in the courier field, how bad could they be I mean they are the official courier for Samsung and Samsung wouldn't use just anyone right? Well, I have never had such bad service as I have had with this company and I'll explain. first off their customer service line rings and plays annoying music for 2 HOURS, Yes I waited for 2 HOURS on the phone (my Cell phone for which I was being charged per minute) It would be bad enough if it was just one call but it was over 12 calls that I made trying to get hold of someone to find out when my stuff would arrive. I ordered around the 2nd of Dec 2024, when I eventually got someone on the phone I was told that my stuff would arrive the following day, I made sure to be home the whole of the following day but nothing. so I called the next day another 10 times or more and was on hold for multiple hours again till I got hold of someone different who told me my stuff was in Durban and gave me the number of the guy who was meant to deliver my goods. Great I thought (Oh how wrong I was) I called this gentleman (and I use gentlemen very loosely) First he ignored my calls and Whatsapp msg until the end of the day with a response "waybill please" which I gave. He then told me that my goods are still not in Durban to which I rep**** that I was told it was in Durban and that's how I got his number. he then rep**** in all CAPS "GOODS ARE NOT IN DURBAN" Now I am not someone who looses their cool easily but this obvious "Shouting" made me rather upset so I told him that maybe he should find out what is happening with my goods from the head office because between the two of them, they seem to know less about logistics than my 2-year-old cat! Now some of you would say why don't I look for my goods on their tracker online and my reply would be that I did but it hadn't been updated for over 3 days! So It seems that their own tracker system is as slow and useless as the courier company themselves. This leaves me with only one way of finding anything out and that is to call the same number as I did at the beginning just to wait on hold for hours at a time. I'm not a religious person but I think that it will be a miracle if my goods get delivered any time soon. The problem is that I need to be at home when it arrives so trying to make sure that I'm available when and IF it ever gets here I need to work from home! I dealt with many courier companies in my 44 years but this company really is the worst, and not by a little bit but by a mile! If anyone is considering using this company, all I can say is don't as there are some really good alternatives. and if you are one of the unlucky ones that are receiving something that this useless company is meant to deliver then I hope you are forgiving, patient and work from home because you will need all the strength and patience in the world to put up with their customer service and time management. Good luck! Lastly, I would love to know how companies like Samsung and some Government entities allow this courier to deliver their products on their behalf? Please make it make sense. The only funny thing about this is that the name Skynet is the name of the AI uprising in the movie "Terminator" so if the machines do take over I hope that it is Skynet because then they will undoubtedly fail in their mission or at least not be able to organize anything adequately. So here we are, at the time of writing this review I have still not heard anything and I will see if on Monday if anything gets delivered, I am not holding my breath, I will be contacting Samsung and any other company that uses them and will be asking them if they know about the abysmal service this company gives their customers and hopefully, they will reconsider their relationship. we will have to see how that turns out but I will not let this go! For a company with this many 1-star reviews being the courier of choice for some of the largest consumer brands is simply mind-boggling!