The most horrific service I have ever received

On December 27, I booked a collection with Skynet, overnight express. The parcel was collected on the 28th and was supposed to be delivered on the 29th. It was not. I was understanding due to the time of year. However, it is now 4 January and it still hasn’t been delivered. The driver has blatantly **** and said he’s been to the delivery premises but he has not. The call centre **** and said they didn’t have the customer’s number which is why they couldn’t contact her. Yet it’s impossible to book a Skynet collection without providing the delivery phone number! When you try to call Skynet Cape Town, you get put on hold and then cut off. Today, when I spoke to the national customer centre, I was put on hold for 15 minutes while they tried to contact Skynet Cape Town. They couldn’t. When I asked to speak to someone in management, I was told they’re all on leave.

How does a business run like this? I have now had to refund a customer who was expecting her package in 48 hours. This has cost me well over a thousand rand, as well as my good reputation. Skynet do not care. They will not deliver your goods and they will not help you. You will pay for overnight express, delivery before 1pm guaranteed, and a week later your goods will still not be delivered. You will not receive any help from anyone in the call centre, should you actually manage to get through to them (a feat in and of itself). You will lose money and customers and damage your reputation. Do not use Skynet. This is the most atrocious service I have ever received in South Africa, which is saying something.