TN
Thandi N
1 reviews | Active since Jul 2023
27 Jul 2023, 10:06
The most distressing and nerve wracking courier service
My parcel from Incredible Connections has been out for delivery since 21 July and I have been home everyday waiting for it and nothing has been delivered. But when i track the parcel it’s says the it was delivered on Tuesday 25 July which is not true. On the Tuesday I received a call from the driver saying the parcel will delivered on Wednesday and i waited the whole day and nothing came no text/email/call explaining if there has been a delay of some sort. I try calling the number back and nobody is answering. It’s just radio silence i have no clue on what’s going on
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Skynet Worldwide Express's replyOfficial
27 Jul 2023, 11:20Dear Thandi Nkosi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply27 Jul 2023, 11:20
Official
Dear Thandi Nkosi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Yours sincerely,
SkyNet Worldwide Express