1 reviews | Active since Feb 2019
The courier industry is not for SkyNet SA anymore - they must just call it a day
I saw a number of people complained about the very same thing - so, at least skynet SA is good at one thing then, disappointing the collective!
As with all the other people, they received my parcel from RTMC and took a week before letting me know it is out for delivery and I must be ready with my ID. The day came and gone, no communication. I went online and saw the system was updated stating that delivery could not happen due to my alleged unavailability - you can imagine my surprise as I was still trying to figure out why they failed to deliver or communicate. The next week I finally decided to call since they went silent, spoke to Louisa de Villiers, who, despite my very clear questions, kept on stating they will deliver that day (whether I was home with my ID or not to accept was not her problem though). The manager of the Pretoria branch, André Booysens, is yet to call me since 11 April 2023.
With all the competition out there, one would think a courier company would know better than to give this type of customer “service”, especially with Courier Guy doing the most out here, at a better price and with a smile!
It just baffles me why the RTMC still makes use of them, they leave a bad taste in one’s mouth. Hopefully the tender will be awarded more selectively next time around!
These are the types of people saving companies. She is the epitome of Customer Relations and, should I have spoken to her initially, I have no doubt that there would have been no issue. Based on her interaction with me, I am giving them the benefit of the doubt going forward. The right people in the right positions makes the world of a difference and this just proves it! Thanks for taking the time to resolve an issue even though my delivery had been finalized already.
These are the types of people saving companies. She is the epitome of Customer Relations and, should I have spoken to her initially, I have no doubt that there would have been no issue. Based on her interaction with me, I am giving them the benefit of the doubt going forward. The right people in the right positions makes the world of a difference and this just proves it! Thanks for taking the time to resolve an issue even though my delivery had been finalized already.
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Thank you very much for your fair and balanced feedback regarding your experience. We take all reviews seriously and will use them in our continuous improvement efforts.
We appreciate your kind words and professional demeanor and hope to maintain a healthy business relationship with you and improve your experience with us going forward.