Terrible service. Waiting forever to accomplish nothing

Could you please assist with this matter urgently. This package was to be delivered on Monday 24th October. However the delivery driver decided to not deliver and report that I was not available. I have not received any call regarding delivery. I phoned on Tuesday 25th to enquire as well as sent and mail to your helpdesk. I was assured by the assistant that the package will be going out for delivery on the same day or the next (26th). It is now the 26th and the package is still in the depot. I have phoned again this morning and was again assured that it will be going out for delivery. It is however still at the depot. i am at my wits end on how to proceed to get this damn thing delivered.