Terrible service

Worst service! Delays started when my order arrived in JHB from London, I had sent multiple emails to Daleen Sithole who didn’t respond and the manager took over after I cc’d her in my last email.

My order arrived in Cape Town there were no notifications of when it would be delivered so I can make arrangements, I called Cape Town today and was advised my order is on its way it was packed this morning and will arrive today so I stayed at home the whole day today but no one came. Just got of the phone with the contact centre as I couldn’t get through to Cape Town branch and I have been advised that my order is in a branch almost 2 hrs away from me because they got the address wrong which is correctly written and specified on the order. When I asked to speak to a manager the agent who was assisting me Zinzile just dropped the line.

To say the service is terrible is an understatement!