Terrible service ever

They have my order since Monday ... He rocks up Tuesday to drop delivery sends a message Wen he was leaving and Wen I checked my phone he said sorry he had to leave ,then later updated I had insufficient docs... The next day he doesn't come out at all even tho he sends me a WhatsApp or ask if I have the docs, he them says his out the area he will come tomorrow, check the status of my order... insufficient docs but he is not showing up ..I've jad the docs since day 2....asked him what time he reads doesn't respond... I then asked him if he can change the address to my home as I had emergency yesterday so won't be at the office...he says he cnt but I mis go to the depot for it...then it updates insufficient docs...today there is no word from him as to what time my order will come I sent a message reads and does not reply...worse service ever...some everyday this week he is driving around with my package but not bringing it to me like I am begging for what's mine ...other companies will send a message or call before they come so u prepared he doesn't