Terrible service delivery not on time

My RTMC parcel was set to be delivered on 27th October 2022. Upon checking the tracking I noted that at 12:20 it was marked consignee not available. Which was not true as I was at home waiting for the delivery. I called the call center at 15:50 on the same day and the agent was unable to get hold of the drive she advised she tried calling 5 times with no answer. And confirmed that the parcel will be delivered the next day now the 28 October 2022 and at 16:45 the parcel still not delivered and I again called the call center and was advised to hold they will check where the driver is but my call got cut. Total lies by the driver marking that I was not available yet I was at home for 2 days waiting for the delivery. The service is terrible and I would like some answers as I have paid for this service.