Terrible Service Delivery and Customer Care

I have been waiting for my unisa study material for the past 2 days.<br> I called on the 23rd and was told that its out for delivery,by the afternoon I still had not received anything so I call back and was told that \its out for afternoon delivery".<br> I called again on the 24th and spoke to Lucky from the contact centre who I believe did all he could on his side"