Terrible Service

Terrible Service from SkyNet

What an absolute disappointment. My delivery status still remains unchanged, despite the fact that I had to physically drive to the warehouse to collect my own order.

And even after making the effort to go there myself, the service was still poor. Customer service failed to provide basic, logical information about the arrival of my parcel, including clear details about which warehouse it had arrived at, who I needed to speak to, or what the process was.

There was no proper communication, no useful delivery update and absolutely no sense of urgency or accountability. As a customer, I shouldn’t have to chase my own parcel, drive around looking for it and then still receive poor service when I arrive.

Honestly, what a bad experience from start to finish. This was poorly managed by SkyNet, and the lack of communication is unacceptable.

At this point, can SHEIN please take us back to Buffalo? Because at least with the devil we know, we knew what we were dealing with!

SkyNet, please do better. Your customers deserve better service, better communication and basic accountability.