CP
Carin P

1 reviews | Active since Dec 2012

09 Feb 2022, 12:46

Terrible service.

The are suppose to deliver a parcel that was imported to my workplace. The parcel was out for delivery yester 8 Feb 2022 to no avail. I wasn't contacted on the one tracking system is says consignee was not available which is not true as I was at the delivery address till 16:00 and still no contact made from anywhere. Today I have been phoning Skynet non stop, getting number for the driver, all the numbers are on voicemail. How should a person get the parcel if you can't get hold of anyone and then they just lie on their tracking system. On the other tracking system it says the address is incomplete which is also not true as I get various parcels delivered at the same address without any hassles. I really don't understand anymore.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply09 Feb 2022, 14:10
Official
Dear Carin Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations.  We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.  Please kindly provide us with your waybill number.  Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre