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Penelope S

1 reviews | Active since Oct 2016

29 Mar 2023, 09:45

Terrible service

Terrible service,the drivers are ****s and are not doing what they are getting paid for.I am not sure how many times they have been lying to me and my parcel is not yet being delivered.I phoned the call centre number,they are useless.I have informed them that I changed my address therefore my parcel can be delivered at my work place which is very close to where I stay.Guees!what,still have not received it.

0
Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply29 Mar 2023, 13:52
Official
Dear Penelope Khunjulwa Soyizwapi

We are sorry to hear about your experience and that our driver did not meet the level of service that we always strive for. Please know that we will be addressing this review with the team so they can learn from it and do better next time.
Our consultant will also be in touch with you to provide a solution. Please let us know if you prefer that we call or send an email for feedback. 

We look forward to hearing from you. 


Yours sincerely
SkyNet Worldwide Express


PS
Penelope S's update29 Mar 2023, 15:14
Reviewer Update
Good day
They can email me:***
Skynet Worldwide Express
Skynet Worldwide Express's reply30 Mar 2023, 12:18
Official
Good morning  Penelope 

Thank you for the feedback. 
 
Yours sincerely
SkyNet Worldwide Express