TERRIBLE SERVICE

I claimed earbuds and a smar****ch from samsung promotions on the 14TH OF OCTOBER 20324, THEY ADVISED THAT I WILL RECEIVE MY ORDER WITHIN 7-14 WORKING DAYS. I CALLED SAMSUNG PROMOTIONS ON FRIDAY WHEN THEY TOLD ME THAT SKYNET DID COLLECT THE PARCEL FROM THEM, HOWEVER I HAVE NOT RECEIVED ANY FORM OF COMMUNICATION FROM SKYNET IN REGARDS TO WHERE MY PARCEL IS OR WHEN I CAN EXPECT DELIVERY?? TODAY IS WORKING DAY 17??? HOW PATHETIC IS THIS?? USELESS TO EVEN TRY AND CONTACT SKYNET'S CUSTOMER CARE NUMBER, BECAUSE YOU HOLD ON THE LINE FOR HOURS AND THEN YOUR CALL GETS CUT