Terrible * non professional service

Horrible experience. I was called by Skynet that they would deliver my parcel before 12 noon on Friday. At 16:00 when no one had contacted me, I called to check where my parcel was. I was told stories from the driver was new, the driver could be stuck in traffic. How can a customer be made to wait four hours? The office connected me with the driver where we agreed to meet at a different location. I got to the location in 5 min. Only an hour later (at 17h00) do I get a call that the driver had arrived, after the office had closed. How do you knock off work knowing full well that a customer had not received their parcel after waiting for FIVE HOURS? I am yet to be contacted by Skynet for an apology or an explanation