MM
MARIA M

1 reviews | Active since Dec 2023

13 Dec 2023, 14:53

TERRIBLE / HORRIBLE

TERRIBLE / HORRIBLE

I expected my package to be delivered form the 29th of November from Skynet however until today I haven't received my phone that I app**** for from Vodacom. I have been calling Skynet to make arrangements to get my iPhone delivery but the service there is terrible I have been speaking to a lady by the name of Petronella making arrangements with her but no delivery has been done and no communication has been done from their side, It's even worse today she doesn't even want to come to the phone when I request for her. I reverted back to Vodacom to find out what can be done about this situation, and they even told me to call Skynet and make arrangements with them however I did not take up any contract with Skynet. I wonder why Vodacom is still using this company as their courier because their service is very very poor.

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply14 Dec 2023, 10:29
Official
Dear Maria
 
We are sorry to hear about your experience and to learn that our customer service has fallen short of the level that we know you deserve.
This is certainly not the type of service we aspire to provide our clients.
We would like look further into this issue and resolve it as soon as possible. 

Kindly please forward your tracking details to *** and we will be in contact with you to assist further. 


Yours sincerely,
SkyNet Worldwide Express
MM
MARIA M's update14 Dec 2023, 13:49
Reviewer Update
Good day

I see your response however I can't see the details which I'm suppose to send my tracking details to

kindly assist

Maria