TN
Tian N

1 reviews | Active since Aug 2022

09 Aug 2022, 09:34

TERRIBLE CUSTOMER SERVICE & DELIVERY UPDATES

Skynet attempted delivery yesterday, however, apparently I was not available. This is funny as both myself and my wife work from home and there was NOBODY that attempted to deliver. And if they did try to, there was no call, no knock on the door, nothing.

We tried phoning to get an update, but apparently nobody works at your company to answer the phones. Please update me ASAP as to the status of my delivery - JDG***.

Thank you.

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply10 Aug 2022, 08:42
Official
Dear Tian

Thank you for bringing the matter to our attention. Your query has been escalated to ops to investigate with the driver with regards to the exception code provided. 

Kindly note your parcel is out on delivery and will be delivered without fail today
 Yours sincerelySkynet SA Customer Service Centre