Terrible customer care and service

The second time I have used them with the same result

Their parcel tracking says my package arrived in Cape Town on 15 Jan 2020 to be delivered to me in CPT. It's now the 29.1.2020 ( 2 weeks later) as I type this and I have called them 15x, sent emails, been on hold for an hour, told 3x that "we promise to immediately get back to you" and tried to contact them on Facebook ( which doesnt seem to take posts from the public).

I was given their CPT manager's number only for the person who picked up to tell me he cannot assist me.

This is so frustrating. Last year was exactly the same scenorio