SR
Stephano R

1 reviews | Active since Aug 2009

11 Dec 2015, 16:38

Surcharges and incorrect billing

I am not stupid and I hate it when someone tries to ***** money from me. I have paid because I am not so shrewd and will pay my taxes. Plus, I want my parcel. However, here are a few considerations around issues I am disputing:<br> <br> oThe parcel cost US$195 - the amount quoted on the invoice in ZAR is R3368.21. This means an exchange rate of R17.27=US$1. I know the Rand did not collapse that much yet and I expect an explanation around this. If it is customs who valued it as such, they need to explain.<br> oThe quantity was weighed in at 12.57 KG. When you receive the parcel, please re-weigh and tell me whether it was that much because the website notes that the parcel was nothing more than 3KG.<br> oThirdly, I am charged an admin fee by Skynet. So what was included in the courier and shipment fee?<br> <br> If people want to know why things/goods are carried across the borders *******ly, it is because these fees are raping consumers like me.<br> <br> Stephano

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply14 Dec 2015, 09:08
Official
Hello stephrad,


Thank you for raising your concerns ,

I have sent you an email requesting more information in order for us to assist you.

Please accept our apologies for the frustration caused

Kind Regards ,