Super bad service
On the 27th October I pay for a overnight parcel to go to Pretoria. Today is the 9th of November and this parcel is still not delivered. I am following up every day. They make promises. Promise to phone back or to deliver with no results. Not even the Post Office is so bad. Ayinda and Given at the Head Office are some of the people I spoke to. Please public - never make use of Skynet. Your parcel will never be delivered.
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Skynet Worldwide Express's replyOfficial
09 Nov 2021, 15:54Good ay Alisha L, Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. I have followed up on your shipment and see it has been delivered today, 09/11/2021@08:45. We apologise for the inconvenience and frustration experienced. Your opinion is valued and we will take this opportunity to investigate what went wrong and find a solution to ensure this does not happen again. Kindest regards, Skynet SA Customer service team.
Skynet Worldwide Express's reply09 Nov 2021, 15:54
Official
Good ay Alisha L, Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. I have followed up on your shipment and see it has been delivered today, 09/11/2021@08:45. We apologise for the inconvenience and frustration experienced. Your opinion is valued and we will take this opportunity to investigate what went wrong and find a solution to ensure this does not happen again. Kindest regards, Skynet SA Customer service team.