Stock theft Driver confirms parcel had 11 items

Stock theft even after Driver confirms parcel had 11 items. I have a complain, I sent my product with Skynet Rustenburg Branch. A collection, pickup took place where I sent 11 items and now on takealot website notification show that only 10 items have been delivered. I called Skynet and spoke to the driver (Jeffrey) and the assistant Lady(Sophy) but to them it’s like am wasting there time. Please advise and assist cause. Am also running a business here. Some Where at the delivery theft is taking place. Sophy and Jeffrey even dropped the phone on me twice! Tracking number ***