SM
Songezo M
1 reviews | Active since Aug 2023
01 Aug 2023, 05:30
Still waiting for a collection from 5 days ago. 2nd time this month.
Worst service. And they keep doing repeatedly. Their customer service people do not even feel any sense of urgency when you call in to report a problem and they're not afraid to lie to you about the next steps they're going to take.
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Skynet Worldwide Express's replyOfficial
01 Aug 2023, 12:14Dear Songezo Mhambi
Thank you for sharing your feedback. We are sorry to hear about your experience and that our customer service team did not meet the level of service that we always strive for. We are currently investigating your feedback and will make contact shortly to provide feedback.
We want to assure you that we will also be addressing this review with the team so that they can learn from it and to ensure a smooth and better experience next time.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply01 Aug 2023, 12:14
Official
Dear Songezo Mhambi
Thank you for sharing your feedback. We are sorry to hear about your experience and that our customer service team did not meet the level of service that we always strive for. We are currently investigating your feedback and will make contact shortly to provide feedback.
We want to assure you that we will also be addressing this review with the team so that they can learn from it and to ensure a smooth and better experience next time.
Yours sincerely,
SkyNet Worldwide Express