Still waiting

I ordered a package from an online seller that uses Skynet as one of their couriers. I have ordered many times from them and had no issues at all.

My address is the same as before and other courier companies found it without issue and those that couldn't, phoned me to get further directions. This package was due on Monday. The first update said there was no one home when they tried to deliver at 19:45 - which was not true. Someone was home the entire day and again, I received no phone calls. The Second update was that Due to Unforseen Circummsances, delivery could not be completed. Again, no phone call or response on Watsapp.

Yesterday, the issue was Incomplete or Inaccurate Address. Again, no phone call or Whatsapp Response. Even after I sent through my address again in response to a customer care email that finally came in. I even provided additional details to help with the Sat Nav in the delivery truck.

I have tried to get through to the call centre for the last 4 days. I either get hung up on or the selection entry doesn't take or I run out of airtime before I get to speak to anyone. I also logged a ticket on customer service and got one response late last night. The Whatsapp chat function is also unresponsive.

I am really disappointed in this service and as I ordered items for Mother's Day, I may have to purchase something else if I don't have these items. Putting me out on my monthly budget. I have logged a complaint to the online platform as well to advise them of this delay. They responded immediately and have updated me every day since, but this is not something they can actually help with right now.