SOUTH AFRICA SKYNET COMPLAINT

I have been trying for 1 Week to chase the South Africa office to assist with information to clear my package. They emailed me a week ago requesting information to issue an invoice so that I can pay the customs fee. I rep**** 2 hours later and, 7 days later, no invoice. I have called them and they keep telling me that they can’t help me as only 2 employees - Pieter and Dalene can issue the invoice. I have tried to call them, I have emailed them and absolutely no response. I explained that I need the invoice ASAP as the parcel is a gift for a special occasion. I see that the parcel is in SA but their incompetence is delaying the process.

I have now sent several emails and called many times and I am still in a position where I do not know what the customs fees are and nobody responds to emails.

I am now in a position where if the parcel is not delivered this week that I will be away for a holiday and the business address to where the parcel must be sent will be closed for the year.

This is unacceptable from such a company. I am frustrated.