SOUTH AFRICA SKYNET COMPLAINT

<p>I have been trying for 2 days to chase the South Africa office to assist with information to clear my package which is held up by Skynet in the UK because South Africa has not notified me that I need to pay customs duty. I have sent several emails and called many times and I am still in a position where I do not know what the customs fees are and nobody responds to emails. The number provided for the customs team never gets answered. I have made numerous calls to the UK at my expense but they keep sending me to the inefficient South Africa office. The South Africa office says my waybill number does not exist yet when i log on line I am able to track the package to see it is on hold with the same Waybill number that I received from the retailer in the UK when the package was shipped a few days ago. This is totally unacceptable, my urgency is because the the package was a gift for a special occassion , I ordered online which I requested the retailer to expedite but due to this hold up with Skynet the package will now arrive after the occassion date. </p>