CP
Carin P
1 reviews | Active since Dec 2012
06 Oct 2022, 08:30
So disgusted with the lies!!!
So fed up with poor customer service in the world of ours. Yesterday my parcel was out for delivery just to be scanned back in at the branch saying consignee not available. I wasn't even contacted, no communication nothing. I am going on leave tomorrow and if don't get the parcel before then there will be no place to deliver it too. Why should the system always be loaded with lies!!!!!!!!! No one answer the phone, some numbers on goggle doesn't even exist. If this is the level of service you want to give you might as well close your doors!!!!!!
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Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
06 Oct 2022, 09:50Dear Carin Poolman
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply06 Oct 2022, 09:50
Official
Dear Carin Poolman
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.
Yours sincerelySkyNet Worldwide Express
CP
Carin P's updateReviewer Update
06 Oct 2022, 10:07I hear your apology but still no one has contacted me. The info at the bottom of the apology is just asterisks I can't contact you, the phones are still unanswered. So ho the hell are we suppose to resolve the issue??
CP
Carin P's update06 Oct 2022, 10:07
Reviewer Update
I hear your apology but still no one has contacted me. The info at the bottom of the apology is just asterisks I can't contact you, the phones are still unanswered. So ho the hell are we suppose to resolve the issue??
Skynet Worldwide Express's replyOfficial
06 Oct 2022, 10:52Our consultant will be in contact with you shortly to assist.
Skynet Worldwide Express's reply06 Oct 2022, 10:52
Official
Our consultant will be in contact with you shortly to assist.