JP
Joe P
1 reviews | Active since Apr 2021
20 Apr 2021, 10:41
Skynet’s horrible delivery service.
The service from this place is horrible. I was informed on Thursday that my package would be delivered on Friday - nothing came. I phoned on Monday, driver apparently had a breakdown on Friday but would deliver on Monday. Again, nothing was delivered. On Tuesday I needed to phone again, and again apparently driver had a breakdown.
Terrible service. They do not even update you about your package. And I informed them that I need to be notified as I am asking someone to be at my house and collect package on my behalf, but there’s simply no communication from their side.
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Skynet Worldwide Express's replyOfficial
20 Apr 2021, 10:52Dear Joe Person Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalised service at all times.Yours sincerelyThea Wright***
Skynet Worldwide Express's reply20 Apr 2021, 10:52
Official
Dear Joe Person Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalised service at all times.Yours sincerelyThea Wright***