MP
MICHAEL P

1 reviews | Active since Dec 2015

17 Oct 2022, 21:00

SkyNet's AWFUL service, NO TRANSPERANCY. An Extension of Government *******ion.

Disgraceful no matter how you view it. Received an SMS that my car registration was "out for delivery" at 8:30 this morning. I quickly rep**** that I will not be at home, and to please contact me. I was NEVER contacted. Nor was a phone number available for Cape Town. I attempted to call the office when I returned from work, at at 4:55 pm, the phone lines were already turned off. The tracking has never been revised. It is now 9:00 pm - no word, no contact, no tracking update. How does this business survive. With an average star rating of 2.4 - obviously, I am not the only disgusted customer. Unfortunately, I had no choice - this is probably a government tender / contract - need I say more?

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply18 Oct 2022, 08:24
Official
 Dear Michael Pravetz
 
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Thank you for taking your time to share your experience with us. We take all reviews seriously and will use them in our continuous improvement efforts.

Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

We look forward to hearing from you.
 
Please do not hesitate to connect with us at any time on *** or ***.
 
We assure you of our personalised service at all times.


Yours sincerely
SkyNet Worldwide Express