CB
Celia B

1 reviews | Active since Feb 2020

01 Sept 2023, 19:51

Skynet yet again :(

I've ordered 2 products from Vodacom very recently to wich Vodacom used skynet for the deliveries. Both times skynet logged a bad address and did not deliver as promised, i had to wait untill the next week for the products to be delivered. Both times delivery was supposed to occur on fridays. Yet again skynet dissapointed me today 1 september 2023 with a promised delivery before 5pm that did'nt occur - yet again (3rd time in a row). Upon contacting skynet offices I got a promise that my products will be delivered at 6pm today (1 sept 2023) and to no surprise i received nothing. Tried phoning again and skynet office are closed. Yet again logged as "bad address" between 13:00 and 14:00 hour today to wich I made the call to skynet and got an empty promise, this is very dissapointing. I contacted Vodacom and put in a complain against skynet. I will also make sure to post a review on Hellopeter and use social media to make the public aware of the worst service I've ever encountered from any company ever. Tracking number/waybill no: ***

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Sept 2023, 10:11
Official
Dear Celia 

Thank you for reaching out to us. We sincerely apologise for the inconvenience caused. It is in our best interests to ensure that our clients satisfaction is met at all times. Please note that one of our agents will give you a call shortly to ensure that your query has been resolved. 

We hope to hear from you soon. 

Yours Sincerely 
Skynet Worldwide Express