SKYNET worst most horrific service EVER

We have had the utmost horrific service from Skynet. A parcel with extremely urgent and important papers were collected on the 3rd of February 2020 in Pretoria. On the 26th of February I contacted Skynet with our tracking number. According to them at the time, the parcel was missing. I told them that the papers were important and all the guy at the call centre said was that its missing and I need to request the papers again from the company whom sent the parcel. The papers were original certificates, and we have been waiting from November 2019 for the originals to be printed and sent. I eventually requested that the documents be redone and printed (so I need to wait another three months) seeing as Skynet couldnt do anything and didnt really seem to be bothered about out problem. On Friday 27 February 2020 early morning, I received a call to say they have found the parcel and will delivery same day. After I have requested and paid the sender to restart that whole procedure again. Friday afternoon they phoned again and said they couldnt delivery Friday so they will make an exception and delivery on Saturday seeing as we have been waiting since 3 February 2020. So Saturday came and gone. Monday 2 March 2020 I phoned skynet and was told delivery will take place on Tuesday 3 March 2020. Today is Tuesday 3 March 2020. I phoned Skynet early morning, they said parcel is out on delivery today. I phoned again after lunch to make sure parcel will be delivered today, the lady tells me she cant find anything on the system about the parcel being out on delivery, so she gave me the CT number to contact. I tried 4 times already in the last hour and have not been able to get through. I have in my entire life never had such bad service from any company.