SkyNet - Worst Courier In SA!

Where to begin... Firstly, picking up the parcel was a nightmare. We had to leave the house but our friend was on his way to be there for when the couriers got there. He was 10 seconds away, house and couriers in site, when they called me. I asked them to wait 5 minutes to allow him time to park and quickly grab the parcel. Now, I know couriers are on a tight schedule, however they had only arrived there at 6pm. It's after hours and you are late, you could wait 5 minutes. While we are having this telephonic conversation, so my friend messages me to say he has signed it off and it's been packed into the car. So while he was on the phone with me telling me he cannot wait, he is actually signing off and receiving the very package we are discussing! Then we move on to delivery. I paid for same day delivery. This couldn't happen seeing how late they picked it up, so I waited all day the following day to hear back from them. Come the close of business day I contact both them and the person it needed to be delivered to, nothing. This went on for 3 days until today happened. THEY BROKE IT! It took long enough to get collected, then what was meant to be same day delivery, took 3 days until eventually it was broken. And the worst part of it is how unhelpful they are in now resolving this issue all the while my client has still not received what was a time sensitive package!