RR
Ray R
1 reviews | Active since Nov 2014
17 Dec 2021, 18:06
SKYNET WORST COURIER COMPANY EVER NO JOKE
This must be the worst of the worst , you can spend hours on the phone waiting for someone to answer and they never do, I tried this for one week solid, they also say dial Zero to leave a message at that point the call is disconnected, then they eventually reply to a e-mail and actually call me back, we get all the details sorted and they say they will call me back, well im still waiting for that call and another 6 e-mails to ask what the .... is going on, No company must ever tell me they use Skynet thats for sure I would rather cancell the order
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Replies (2)
Skynet Worldwide Express's replyOfficial
20 Dec 2021, 11:42Dear Ray
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply20 Dec 2021, 11:42
Official
Dear Ray
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
RR
Ray R's updateReviewer Update
05 Jan 2022, 19:49Well here we go again I must sit here the whole day like a fool waiting for you pathetic lot and nothing If you think I'm going to wait for you again you can just forget it, I do not know why people still use your non-exitent "service" Your website tracking says out for delivery as of 05/01/2022 | 07:34:01 it is now 19:47 05/01/2022 and nothing you get my parcel here before 10 am I refuse to give my whole day to people who just do not give a damn.
RR
Ray R's update05 Jan 2022, 19:49
Reviewer Update
Well here we go again I must sit here the whole day like a fool waiting for you pathetic lot and nothing If you think I'm going to wait for you again you can just forget it, I do not know why people still use your non-exitent "service" Your website tracking says out for delivery as of 05/01/2022 | 07:34:01 it is now 19:47 05/01/2022 and nothing you get my parcel here before 10 am I refuse to give my whole day to people who just do not give a damn.