Skynet - worse courier service

The worst courier company ever. My delivery was scheduled for 12/12/2025. I have been receiving SMSs' since then saying my parcel is out on delivery. When calling the call center, I am told the driver's van broke down yesterday. Logic would be that my parcel would be on the next delivery but i am told I have to wait until Wednesday as the drivers have already gone out with their deliveries. This is totally unacceptable