MK
Matsebe K

1 reviews | Active since Nov 2022

02 Nov 2022, 00:05

Skynet Worldwide Staff is ***********.

I have never in my entire 19 years of existence ever came across a company that's so *********** and unprofessional as Skynet South Africa or should I say Skynet Worldwide Express?

Well, my father and I had ordered two cellular phones on the Vodacom website last week Tuesday (25th October). The following day, we received a message from Vodacom, stipulating that our order had been confirmed and consequently declared successful , and that our parcel(s) would be delivered on Thursday (27th October), but no one came. We then called Vodacom to lodge a complaint and asked if we could possibly reschedule the delivery date, this was on Monday (31st) and we came to an agreement that they would deliver what's due to us yesterday (1st November), but nothing still! We tried calling them countless time to no avail. We cannot get hold of them nor does the call go through.

Will this inconvenience ever come to a halt, though? What's crazy is the fact that the parcel(s) are literally two hours away from our place of residence. This is incompetence at it's apogee!

0
Replies (13)
Skynet Worldwide Express
Skynet Worldwide Express's reply02 Nov 2022, 08:31
Official
 Dear Matsebe Thato Kgoloko

Thank you for your review. We are sorry to hear that you had a frustrating experience and did not receive your parcel on time. We would like to further investigate this issue and resolve it as soon as possible. 
Kindly provide the tracking or waybill number in question. 

Alternatively, please let us know if you prefer that we call or email you to discuss your query further. 

We look forward to hearing from you.

Please do not hesitate to connect with us at any time on *** or ***.


Yours sincerely
SkyNet Worldwide Express 
MK
Matsebe K's update02 Nov 2022, 08:58
Reviewer Update
You can call my dad on this number: ***. We want this parcel as soon as yesterday.
MK
Matsebe K's update02 Nov 2022, 09:56
Reviewer Update
Are you going to call me or what?
Skynet Worldwide Express
Skynet Worldwide Express's reply02 Nov 2022, 10:01
Official
Good Day  Matsebe

Your father will be contacted now as per your request. 

Yours sincerely
SkyNet Worldwide Express 
MK
Matsebe K's update02 Nov 2022, 10:02
Reviewer Update
Thanks.
Skynet Worldwide Express
Skynet Worldwide Express's reply02 Nov 2022, 10:09
Official
 Dear Matsebe Thato Kgoloko 
 
Please note we attempted to contact your father on the number you provided for assistance. However, we could not reach him on the listed number. 

Yours sincerely
SkyNet Worldwide Express 
MK
Matsebe K's update02 Nov 2022, 10:11
Reviewer Update
Call him again. His phone only rang once.
MK
Matsebe K's update02 Nov 2022, 10:21
Reviewer Update
Ayo?
MK
Matsebe K's update02 Nov 2022, 10:26
Reviewer Update
You can't possibly call someone once and claim that you cannot get hold of them. Whereas we called you countless times and still continue to do so. Why can't you do your job? I wish I could tag Vodacom so they would see the nonsense we are subjected to.
MK
Matsebe K's update02 Nov 2022, 10:29
Reviewer Update
I will nag you until you do your job! It's really that simple!
MK
Matsebe K's update02 Nov 2022, 10:37
Reviewer Update
You guys clearly do not care about customer satisfaction. I thought writing this would result in something fruitful, but it everything has just been in vain.
MK
Matsebe K's update02 Nov 2022, 11:15
Reviewer Update
You are either going to help me or I will see my way through this whole ordeal and take a legal action against you and you *********** staff since I have already paid for the parcel from Vodacom!
Skynet Worldwide Express
Skynet Worldwide Express's reply02 Nov 2022, 12:11
Official
Good day Matsebe
Kindly note that we have contacted your father and have an arrangement in place regarding delivery. 

Yours sincerely
SkyNet Worldwide Express