SkyNet Worldwide Express - Worst Customer Service ever!!!!

I ordered a new fibre line through Vuma/Vox and the installation went well. But their 3rd party courier SkyNet Worldwide Express was was/is supposed to deliver the new router and even today I still haven't received it, their online tracking system has been saying "Out On Delivery" for 5 days. Tried getting in touch with SkyNet by calling and WhatsApp with no success, only got an automated response via Facebook Messanger, saying "Out On Delivery". SkyNet has the work customer service and there is no way to get in touch with them. I'm supposed to be going on holiday but can't as I have to wait for the delivery for whatever day they decide to show up. Mind you I am paying for a fibre line that I'm still unable to connect to as the router has not been delivered.