Skynet Worldwide Express - The worst to Date.

The service, communication, follow up and systems utilised by Sky Net Worldwide Express is atrocious. I ordered a product from Incredible Connection and 7 days later received an SMS with a tracking number that my product was received by SkyNet and is out for delivery on Monday 21st (a Public Holiday). After cancelling the plans for the day due to the bad communication and sudden notification of delivery, I contacted the call centre to get additional information. After an auto attendant telling me the number changed and that I should call the number I did call in the future and listening to an irritating ring tone for 7 minutes, I finally gave up. The tracking app said: First time parcel out for delivery at Delivery branch. The day went past with no delivery and I contacted the centre once again on Tuesday 22 March. 17 Minutes on the call and the agent cannot find her supervisor, thinks that the Branch might deliver on Wednesday and in general are totally misaligned with the update on the app. 5 minutes post the call the tracking data changes completely and provides a whole lot of nothing that make sense and we continue to plan around the delivery of an item that is 5 days late and somewhere in transit. This is exactly in my opinion what makes on-line stores a failure in South Africa,

I courier various items throughout South Africa in my business (using a different courier company) and have never experienced the horrible service I currently receive from Skynet. Shocking!!