KK
Khanyisa K
1 reviews | Active since Nov 2017
30 Aug 2022, 08:48
Skynet Worldwide Express never recommend it even to an enemy
Its worst delivery company I have ever delt with I will never even recommend it even to my enemy. They have failed me. they are provided with correct address and they deliver in a wrong address its been 5 days now without internet connectivitity because of them
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
30 Aug 2022, 12:33 Dear Sukude
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalized service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply30 Aug 2022, 12:33
Official
Dear Sukude
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalized service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
31 Aug 2022, 10:48Thank you
Please kindly confirm if parcel was delivered last night.
Again my sincerest apologies for the inconvenience caused
Please kindly confirm if parcel was delivered last night.
Again my sincerest apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply31 Aug 2022, 10:48
Official
Thank you
Please kindly confirm if parcel was delivered last night.
Again my sincerest apologies for the inconvenience caused
Please kindly confirm if parcel was delivered last night.
Again my sincerest apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre
KK
Khanyisa K's updateReviewer Update
31 Aug 2022, 12:40I was never ready to get some negative surprise from Skynet Worldwide Express. After so much hustling trying to get my parcel, they delivered, a wrong parcel. Instead of delivering my router they delivered a box of Rotatrim papers which I believe belong to other Customer. Tuesday 30th August, was the worst day. We could not work and we lost some serious revenue for the days they have failed us. however there are pockets of excellence that need to recognized, the driver (Goodman) who brought the wrong parcel started tracking the whereabouts of the correct parcel. The Customer Service Agent named Cebsile, she was in contact with me throughout even after hours until 19:55 when the correct parcel was finally delivered.
KK
Khanyisa K's update31 Aug 2022, 12:40
Reviewer Update
I was never ready to get some negative surprise from Skynet Worldwide Express. After so much hustling trying to get my parcel, they delivered, a wrong parcel. Instead of delivering my router they delivered a box of Rotatrim papers which I believe belong to other Customer. Tuesday 30th August, was the worst day. We could not work and we lost some serious revenue for the days they have failed us. however there are pockets of excellence that need to recognized, the driver (Goodman) who brought the wrong parcel started tracking the whereabouts of the correct parcel. The Customer Service Agent named Cebsile, she was in contact with me throughout even after hours until 19:55 when the correct parcel was finally delivered.
Skynet Worldwide Express's replyOfficial
31 Aug 2022, 14:16Dear Sukude
Thank very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. I appreciate your kind words and professional demeanour and look forward to seeing more of your work in the future. I'm delighted to hear that you had such a great experience interacting with our driver Goodman and contact centre agent Cebisile. We will be sure to share your praises with them and ensure that they are recognized for their service excellence.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours sincerely
SkyNet SA Customer Service Centre
Skynet Worldwide Express's reply31 Aug 2022, 14:16
Official
Dear Sukude
Thank very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. I appreciate your kind words and professional demeanour and look forward to seeing more of your work in the future. I'm delighted to hear that you had such a great experience interacting with our driver Goodman and contact centre agent Cebisile. We will be sure to share your praises with them and ensure that they are recognized for their service excellence.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours sincerely
SkyNet SA Customer Service Centre