Skynet Worldwide Express, liers, incompitent and rude

A Parcel from Cape Town to Pretoria from 21 September to 29 September has not been delivered, when I call I am transferred from person to person (Six people) the last person tells me to hold, after 30 minutes holding I decided to put the phone down and dial again only for the first person to transfer me again without telling me. I pleaded with Mpho not to transfer me who was the person I was transferred to only for her to tell me that my parcel has not left the warehouse which means I will not get it today 29 September 2017, I ask why did it not leave the warehouse she told me she does not know, there is no reason but it was suppose to be delivered today but now it will not because all the cars are already out for delivery, she will push for it to be delivered tomorrow 30 September. I asked for the complaints channels because I want to lay a complaint about this, she tells me non exists but I can complain to Peet who is responsible manager for the warehouse, the very same person who forgot to send out my parcel. I have never experienced such poor service and incompetence.