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Samantha-Lee Blanckenberg

1 reviews | Active since Dec 2025

17 Feb 2026, 15:26

Skynet Worldwide Express don't deliver their packages, or their marketing promises - what a disaster of a company

Such a disappointment. I ordered my vehicle license disc online and sadly, the courier that they use is Skynet Worldwide Express. They have a very low trust rating and one would think that in the international world of business, they would do something to improve their service. I have spoken to Celine, who escalated on 12 Feb 2026, Andrew the Kimberley driver today and now again I spoke to Zinzile in escalations JHB. No recourse is offered to clients to be refunded. We are left with the Motor Vehicle License in the hands of an unaccountable and ************* courier company, and we just have to swallow this very Poor Client Service garbage and endure it again next year, when licenses need to be renewed again. This company is not fulfilling the terms of their SLA with the RTMC in South Africa!! Skynet Worldwide Express is as effective as the South African Postal service. Obviously they have no competition because every good Marketing Executive knows that retaining clients is better business strategy than losing clients. Thus client service is paramount to the success of the business. Maybe Skynet needs a new Marketing Department and Management overhaul.

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Replies (3)
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Samantha-Lee Blanckenberg's update17 Feb 2026, 15:27
Reviewer Update
*************

SB
Samantha-Lee Blanckenberg's update17 Feb 2026, 15:28
Reviewer Update
Why the stars? I am not using profanity, the word I used is the opposite of being worthy of client trust
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Samantha-Lee Blanckenberg's update17 Feb 2026, 16:36
Reviewer Update
The driver is a CREDIT to this company. What a pleasure to have interacted with Andrew, who was well-spoken and professional. This driver is a man of character and understands professional interaction in a way that the admin staff in the SKynet Kimberley depot clearly do not understand. Thank you Andrew at Skynet Worldwide Express Kimberley, Northern Cape depot - you are delivering a 5 star service. Skynet would do good to keep this gentleman in their service and send the admin staff in the depot for retraining on telephone etiquette and professional conduct within the workplace, where they are the representative for the company. I shall give credit where it is due - to this courier driver who took the initiative and should be allowed to flourish and climb the ladder of success.