GP
George P

1 reviews | Active since May 2010

17 Oct 2022, 18:39

Skynet Worldwide Express bad review

Skynet wasted my whole day. The advised me by SMS that I would be receiving my delivery today and as I had no one with an ID to accept it, I had to stay at home to await the delivery. That would not have been a major problem if they had actually done the delivery. I sat and waited, also checking the tracking report. They did not deliver, then **** on the tracking report at 16:29 by saying "Delivery Exception Consignee not available". If they advise that they are going to deliver, they should ensure that they can and are able to deliver, and then not lie when they cannot make the delivery. This means that I am going to have to waste another day with the likelihood that it can arrive at any time, and maybe even not at all. Their actions are extremely irritating and inconsiderate.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply18 Oct 2022, 08:09
Official
 
Dear George ****
 
Thank you for your review. We understand it was frustrating not having your parcel delivered in a timely manner. We set a high standard for ourselves, and we're sorry to hear this was not met in your recent interaction with our business. We would be grateful if you afford us the opportunity to resolve your query.  
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
 
We look forward to hearing from you.
 
Please do not hesitate to connect with us at any time on *** or ***.
 
We assure you of our personalised service at all times.

Yours sincerely
SkyNet Worldwide Express