Skynet Worldwide Express - absolutely useless!!

The absolute worse service I've ever received in my life! Logged and paid for a shipment to a client on the morning of the 27th Jan 2026. Immediately received an email that a collection has been arranged. On the morning of the 28th Jan I sent an email requesting an update, Nothing received. Called their customer service number and told the local branch would call me - nothing happened. This morning called the customer service number again and was told the local branch would call me. Obviously nothing happened. Call again this afternoon as was told a driver was never assigned and they don't know why but they will escalate the matter. 10 Minutes ago I receive an email stating that the parcel has been collected. What they don't know is that I can physically see the parcel and my eyes tell me it hasn't moved at all. My client wants to cancel as he thinks I am ****ming him!! Where do I go from here? Phone calls don't work! Emails don't work!