PG
Patrick G
1 reviews | Active since Nov 2017
11 Nov 2020, 11:35
Skynet worldwide disaster
Skynet break goods on multiple shipments Skynet fail to collect consignments despite our pressurising them to collect with emails and phone calls Skynet deny liability for germs negligence and wilful damage due such neglect
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
11 Nov 2020, 15:43 Dear Patrick Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply11 Nov 2020, 15:43
Official
Dear Patrick Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA
PG
Patrick G's updateReviewer Update
11 Nov 2020, 17:41Absolute nonsense - your standardised letter above is a blatant lie.
We have failed collections on the same day between 60-100% of the time for the last 4 years
Breakages caused by gross neglect by your staff - R1000's losses for the last 4 years
Complaints about the poor service to management go unanswered.
Claims for damages and lost goods are rejected
I can expand ad infinitum
Fix is what we need
We have failed collections on the same day between 60-100% of the time for the last 4 years
Breakages caused by gross neglect by your staff - R1000's losses for the last 4 years
Complaints about the poor service to management go unanswered.
Claims for damages and lost goods are rejected
I can expand ad infinitum
Fix is what we need
PG
Patrick G's update11 Nov 2020, 17:41
Reviewer Update
Absolute nonsense - your standardised letter above is a blatant lie.
We have failed collections on the same day between 60-100% of the time for the last 4 years
Breakages caused by gross neglect by your staff - R1000's losses for the last 4 years
Complaints about the poor service to management go unanswered.
Claims for damages and lost goods are rejected
I can expand ad infinitum
Fix is what we need
We have failed collections on the same day between 60-100% of the time for the last 4 years
Breakages caused by gross neglect by your staff - R1000's losses for the last 4 years
Complaints about the poor service to management go unanswered.
Claims for damages and lost goods are rejected
I can expand ad infinitum
Fix is what we need
PG
Patrick G's updateReviewer Update
12 Nov 2020, 17:04No effort has been made to resolve my complaints by any of the staff that have been contacted in the last few days.
Partial loads delivered
Loads not delivered
Need I say more other than the pathetic service and lies continue.
Partial loads delivered
Loads not delivered
Need I say more other than the pathetic service and lies continue.
PG
Patrick G's update12 Nov 2020, 17:04
Reviewer Update
No effort has been made to resolve my complaints by any of the staff that have been contacted in the last few days.
Partial loads delivered
Loads not delivered
Need I say more other than the pathetic service and lies continue.
Partial loads delivered
Loads not delivered
Need I say more other than the pathetic service and lies continue.