JvdB
Johan van der Berg
1 reviews | Active since Jul 2015
04 Sept 2023, 15:16
Skynet - Vodacom
3rde time this happened. Fdiday my parcel from Vodacom got booked as "bad address" while the driver knows our location very well seeing that this happened twice before. Ok so taday is monday and its 15:14 already. Phoned them 2 times today already and havent received my package yet. Empty promises like always. I hope this can get resolved before 5 as I will cancell the contract woth Vodacom if my package is not in my hands by 5 today. Tracking number ***.
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Skynet Worldwide Express's replyOfficial
05 Sept 2023, 08:42Dear Johan van der Berg
Thank you for sharing your feedback. We always strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused thus far.
We understand your disappointment and have taken steps to ensure that you receive your parcel today.
One of our consultants will be in contact with you to confirm the delivery details.
Yours sincerely,Skynet Worlwide Express
Thank you for sharing your feedback. We always strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused thus far.
We understand your disappointment and have taken steps to ensure that you receive your parcel today.
One of our consultants will be in contact with you to confirm the delivery details.
Yours sincerely,Skynet Worlwide Express
Skynet Worldwide Express's reply05 Sept 2023, 08:42
Official
Dear Johan van der Berg
Thank you for sharing your feedback. We always strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused thus far.
We understand your disappointment and have taken steps to ensure that you receive your parcel today.
One of our consultants will be in contact with you to confirm the delivery details.
Yours sincerely,Skynet Worlwide Express
Thank you for sharing your feedback. We always strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused thus far.
We understand your disappointment and have taken steps to ensure that you receive your parcel today.
One of our consultants will be in contact with you to confirm the delivery details.
Yours sincerely,Skynet Worlwide Express