ND
Nompe D

1 reviews | Active since Jul 2019

04 Jul 2019, 17:19

SKYNET TSHWANE A BUNCH OF LYING AND ANGRY PATHETIC INDIVIDUALS

On 4th July 2019 I completed the order on line, choosing the express option I made payment at 11:12am via EFT At 12:08 I received a phonecall from the Tshwane office asking my office room number and phone extension I was told "the driver will phone you when he is there" "Because of this statement I did not even leave the office for lunch as I was waiting for the driver. Around 2:30pm I phone the skynet main office checking the whereabouts of the driver and the lady I spoke to said "they are starting with the collections now, he should be there soon " At 2:30pm I received a second phone call from the Tshwane office asking "have they collected the parcels?" to which I shockinglyrep****"no" The caller assured me thabthe parcels will reach their destinations by 25 July 1pm even. It appears my employer also uses Skynet for postage. I do not understand why the driver would confuse a personal / private collection with one for the employer since my cellphone number, office room number abd extention were clearly communictaed to him. At 4pm I spoke to the driver surprisingly appeared angry at me saying he had been to my building twice but he never ohoned me. He me asked"where were you Nompendulo" Did he ask me to wait some where for him? nDid he tell me what time he would be there? I was confused as I never received the phonecall from him and he did not come to my office. I tried asking how long will it t ake for him to get to me seeing it was already 4pm and the Tshwane office employee said "he will come now, he is around there", clearly avoiding to commit to a time-frame. The time is now 05:06 pm and I am sitting at the office waiting for the call, needless to say I knock off at 4pm. The 012 803 667 number the Tshwane keeps calling me from is ringing without being ans**** as I want to ask the whereabouts of the driver. The inconvenience and unproffessionalism from your company is appaling. At 04:45 I spoke to Lydia who told me the driver said he will now collect my parcel tomorrow. Seemingy your 2 employees (office and driver) are not only lazy but they are ***** too. He **** to her as said he told me to leave my parcels at reception, which he never did. Why would I leave job applications at a busy reception area without a flyer? The second lie he told Lydia is that he phoned me and I did not pick up. I have recorded phonecalls on my phone where my office room number and office line was given to him and I repeatdely told him to come to my office. At 4pm he told me he was on his way and I have been waiting since. They have my cellphone number and they failed to notify me they are nolonger coming, keeping me waiting for an hour after working hours. My unemployed brother has lost out on a chance to get employement as 7 job applications were suppoosed to reach Richardsbay and Pietermaritzburg by 1pm , 05 July 2019 becasue oif the Pretoai office being ****ns and slacking at their job, and then turn around to blame the customer who has been waiting on them dince 12:08 pm. Skynet where is the proffessionalism in this? Is this how ou train your staff to behave and protray your company? To Lie, and not do their job?

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply05 Jul 2019, 18:02
Official
Good Day Nompe 

Please accept our sincere apology as this is not the kind of service we support or render to any of our clients .Kindly send us your collection ref number for us to check what transpired , please send your query to ***

regards 
Skynet Team
ND
Nompe D's update16 Jul 2019, 13:13
Reviewer Update
I received a cold and not so sincere apology from them. It's been 2 weeks and I have not receievd my refund. Your fiance lasy Zanele says the bank must confirm my bank details and I will receive the receive month-end. What nonsese is this Skynet? It took me 2 minutes to do the payment for a service I never received now it's taking you weeks to refund me for standard procedure yet you failed to follow procedure to collect my parcel on time??? The amount of arrogance from your fiance department is actually disgusting. I want my money back today Kynet for SNX *** and
SNX ***.
ND
Nompe D's update18 Jul 2019, 16:15
Reviewer Update
I received a cold and not so sincere apology from them. It's been 2 weeks and I have not receievd my refund. Your finance lady Zanele says the bank must confirm my bank details and I will receive the refund month-end (beginning of August). What nonsese is this Skynet? It took me 2 minutes to do the payment for a service I never received now it's taking you weeks to refund me for standard procedure yet you failed to follow procedure to collect my parcel on time??? The amount of arrogance from your finance department is actually disgusting. I want my money back today Kynet for SNX ********** and
SNX ********** .