LA
Larry A
1 reviews | Active since Feb 2013
06 Apr 2021, 09:34
Skynet tolerates dishonesty and laziness.
Skynet has dishonest delivery people. They say consignee is not available when a driver is lazy to complete a route. Management tolerates laziness and dishonesty. When I brought this to there attention they auto responded with an apologize for inconvenience from a Thuli. If you have dishonest employees you need to deal with this.
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Replies (2)0
Replies (2)
Skynet Worldwide Express's replyOfficial
06 Apr 2021, 10:24Dear Larry
Thank very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Please do not hesitate to connect with me at any time on ***) or (***).
I assure you of my personalized service at all times.
Yours sincerely
Thea Wright
***
Skynet Worldwide Express's reply06 Apr 2021, 10:24
Official
Dear Larry
Thank very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Please do not hesitate to connect with me at any time on ***) or (***).
I assure you of my personalized service at all times.
Yours sincerely
Thea Wright
***
LA
Larry A's updateReviewer Update
06 Apr 2021, 10:34I received a call from Skynet Thea Wright whose response was very empathetic. I do appreciate the time taken to get back to a customer. This is what turns a negative experience into a positive one . Turning a customer into a promoter rather than a detractor.
LA
Larry A's update06 Apr 2021, 10:34
Reviewer Update
I received a call from Skynet Thea Wright whose response was very empathetic. I do appreciate the time taken to get back to a customer. This is what turns a negative experience into a positive one . Turning a customer into a promoter rather than a detractor.