Skynet the worst service

I asked takealot to collect a faulty item for replacement. However, the collection has not happened yet. I am waiting now since Monday for Skynet to collect the item. Takealot informs me every day that the driver could not make it and will come the next day. This is becoming ridiculous and I am at my wits end. I would not ever recommend them. But I am now sitting with an item that needs urgent replacement and no courier that collects