Skynet the worst ever

Very poor service been waiting for my parcel since it kept saying out on delivery. For 3 days towards the end of the day it says delivery failed due to no one being at present during delivery and couldn't reach the recipient. They didn't call nor were they at the premises. We have 24/7 physical security guards at the premises. This service is pathetic. I don't understand why the companies are still using Skynet. They are the worst. When you do receive yor parcel eventually it is so full of stickers stating you were not available.