BB
Beryl B
1 reviews | Active since Jun 2013
01 Jun 2022, 07:33
SkyNet service sucks!
For 3 days in a row, SkyNet has sent me an SMS to say that they are delivering 'today' and if you check the tracking status, each day they change it to say that 'today' is the first day that it is going out for delivery. I've tried calling but their numbers are always unavailable. I was told delivery of my item was 2 to 5 working days. Skynet picked it up on day 2 and it is now 8 working days and still no deliver. I'm never likely to use then and definitely would not recommend them - the only communication (SMSs) are a bunch of lies.
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Replies (2)
Skynet Worldwide Express's replyOfficial
01 Jun 2022, 08:38Dear Beryl
We are sorry that your customer experience did not match your expectations.
Kindly note your parcel is out on delivery again today. One of our consultants will give you a call shortly to provide an ETA. Our sincerest apologies for the inconvenience caused.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We are sorry that your customer experience did not match your expectations.
Kindly note your parcel is out on delivery again today. One of our consultants will give you a call shortly to provide an ETA. Our sincerest apologies for the inconvenience caused.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply01 Jun 2022, 08:38
Official
Dear Beryl
We are sorry that your customer experience did not match your expectations.
Kindly note your parcel is out on delivery again today. One of our consultants will give you a call shortly to provide an ETA. Our sincerest apologies for the inconvenience caused.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We are sorry that your customer experience did not match your expectations.
Kindly note your parcel is out on delivery again today. One of our consultants will give you a call shortly to provide an ETA. Our sincerest apologies for the inconvenience caused.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
01 Jun 2022, 10:40Dear Beryl
Kindly note, we tried calling but there is no answer.
Driver will be there at 14:30
Yours sincerelySkynet SA Customer Service Centre
Kindly note, we tried calling but there is no answer.
Driver will be there at 14:30
Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply01 Jun 2022, 10:40
Official
Dear Beryl
Kindly note, we tried calling but there is no answer.
Driver will be there at 14:30
Yours sincerelySkynet SA Customer Service Centre
Kindly note, we tried calling but there is no answer.
Driver will be there at 14:30
Yours sincerelySkynet SA Customer Service Centre