jM
jonathan M
1 reviews | Active since Oct 2014
08 Nov 2022, 17:19
Skynet service is poor
Yesterday they went to my home address I was out and no one bothered to call me, I call and ask that they deliver to my work, and I was told that it will be delivered today 08 November 2022, I call the call centre at about 15:40 to ask when can I expect delivery, I was put on hold till it hanged up and I didn’t even get a call back, since I have been waiting for them to call the driver
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Skynet Worldwide Express's replyOfficial
09 Nov 2022, 08:28 Dear Jonathan Matjila
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We understand how frustrating this must have been for you. We value our customers' time and this should not have happened. Kindly note that we are looking into the issue and will contact you back with feedback.
Yours sincerelySkyNet Worldwide express
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We understand how frustrating this must have been for you. We value our customers' time and this should not have happened. Kindly note that we are looking into the issue and will contact you back with feedback.
Yours sincerelySkyNet Worldwide express
Skynet Worldwide Express's reply09 Nov 2022, 08:28
Official
Dear Jonathan Matjila
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We understand how frustrating this must have been for you. We value our customers' time and this should not have happened. Kindly note that we are looking into the issue and will contact you back with feedback.
Yours sincerelySkyNet Worldwide express
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We understand how frustrating this must have been for you. We value our customers' time and this should not have happened. Kindly note that we are looking into the issue and will contact you back with feedback.
Yours sincerelySkyNet Worldwide express