SM
Sandra M
1 reviews | Active since Dec 2020
12 Dec 2020, 11:03
Skynet says it has delivered but it has NOT
TERRIBLE experience with Skynet for a Toys R Us Delivery. Says order complete but when I type my tracking number into the Website it does not accept it. When I tried to call I waited 20 minutes and call was dropped SSSOOOO FRUSTRATING i will NEVER use this service and they are potentially ********** as they have indicated to Toys R Us that delivery has taken place which is HAS NOT.
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Replies (1)
Skynet Worldwide Express's replyOfficial
15 Dec 2020, 07:20Dear Sandra
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA
Skynet Worldwide Express's reply15 Dec 2020, 07:20
Official
Dear Sandra
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA