Skynet RUINED MY ACADEMIC LIFE

To whom it may concern,

I hope this will not fall on deaf ears or be read by someone who will prpmise me a call back and an excuse of why my package cannot be delivered.

I've been calling in for over two weeks to the Cape Town branch for my package to be delivered, my study material was received at the branch from Pretoria on January 14th at 2:34 am, the lies I keep hearing are endless, since the 17th of January, the status changed to "outfor delivery" yet no one delivers my package, it has been like that until January 29th @ 08:12. Elmarie has never attempted to call me that's if she even exists. My first assignment is due and I need my study material but that does not matter to you. As long as you get paid for telling me the driver made 7 attempts and his vehicle broke down which is a big lie. My biggest concern is the day you guys face the samw issue it would have been too late. Stop lying about packages and just deliver none of your drivers ever make it to my door. I've sent an email and yet no one responds. You guys should learn to hire people who are customer obsessed and actually get the job done. Not people who claim and assume out of their heads. It's never been an issue to deliver my package but this year you've done nothing but bring utter dissatisfaction. The lady who answers the phone always guesses through the nose 7 attempts and there was no one? To which house? Where are the tracking records? Where are the call records to show the driver has made 7 attempts and found no one at my place.